FAQ
FAQ
Where do you ship from?
We ship from Toronto, Canada.
Where do you ship to?
We ship worldwide.
How much is shipping?
Shipping depends on your address. Rates are calculated at checkout.
Will I be charged duties & taxes if I’m purchasing from outside of Canada?
If you are purchasing from outside of Canada, you are responsible for duties and taxes.
What types of payment do you accept?
We accept Visa, MasterCard, Apple pay, and PayPal.
Can I cancel my order?
We cannot accept order cancellation requests after 24 hours. Our fulfillment process begins next day after order has been placed. Please contact us at poundivpound2020@gmail.com
Can I change my order after it’s been placed?
If you made an error for sizing, please email us at poundivpound2020@gmail.com
When will my order ship?
Orders will be shipped out 1-2 weeks once you order has been placed. We ship out once a week, as the garments are prepped and prepared in batches.
How can I track my order?
Once you place your order, you will receive an email with the tracking number.
Can I return my purchase?
All sales are final. Please contact poundivpound2020@gmail.com for additional concerns or questions.
Each piece is printed and treated by hand. Each tee is unique and will continue to slightly alter overtime with regular wear. We recommend washing the garments inside out (gentle cycle) and to wash with cold water (minimal detergent). All items are preshrunk, but are safe to hang dry.